Frequently asked questions

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Reservations and Bookings

What is the cancellation policy for reservations?

Our cancellation policy varies depending on the rate and date of your reservation. Please refer to the specific cancellation policy for your reservation, which can be found on our website or by contacting our reservations department.

How do I check availability and rates for a specific date?

Availability and rates can be checked through our website or by contacting our reservations department. Our online booking system allows you to easily view availability and rates for your desired dates.

Do you offer special packages or promotions?

Yes, we offer a variety of special packages and promotions throughout the year. These can be found on our website or by contacting our reservations department.

Transportation and Location

How far is the resort from the nearest airport?

Our resort is located approximately 15 miles from the nearest airport. The drive typically takes about 30 minutes depending on traffic conditions.

Do you offer airport transportation?

Yes, we offer airport transportation for an additional fee. Our shuttle service provides comfortable and reliable transportation to and from the airport. Please contact our reservations department to arrange for pickup.

What are the transportation options from the airport to the resort?

Guests can take a taxi, ride-sharing service, or rental car to the resort. However, we recommend taking advantage of our shuttle service for a hassle-free experience. Our drivers are knowledgeable about the area and can provide insights and recommendations for your stay.

What is the best way to get to the resort from the city center?

Guests can take a taxi, ride-sharing service, or rental car from the city center to the resort. Our concierge can also assist with arranging transportation and can provide information on the best routes and travel times.

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